Grievance Redressal & Complaint Data

Grievance Redressal / Escalation Matrix

You can approach us with any complaint using the details below before you file a complaint with SEBI.

Grievance redressal and escalation matrix
Details of designation	Contact person name	Address of the physical location	Contact no.	Email ID	Working hours when complainant can call
Customer Care	Manoj Pareek	E-1203, Mahima Panache, Ravindra Nagar A, Near Maharana Pratap Circle, Jagatpura, Jaipur – 302033, Rajasthan, India	+91-9001953199	support@manojpareek.in	10 am – 6 pm, Mon–Sat
Head of Customer Care	Manoj Pareek	E-1203, Mahima Panache, Ravindra Nagar A, Near Maharana Pratap Circle, Jagatpura, Jaipur – 302033, Rajasthan, India	+91-9001953199	support@manojpareek.in	10 am – 6 pm, Mon–Sat
Compliance Officer	Manoj Pareek	E-1203, Mahima Panache, Ravindra Nagar A, Near Maharana Pratap Circle, Jagatpura, Jaipur – 302033, Rajasthan, India	+91-9001953199	support@manojpareek.in	10 am – 6 pm, Mon–Sat
CEO	Manoj Pareek	E-1203, Mahima Panache, Ravindra Nagar A, Near Maharana Pratap Circle, Jagatpura, Jaipur – 302033, Rajasthan, India	+91-9001953199	support@manojpareek.in	10 am – 6 pm, Mon–Sat
Principal Officer	Manoj Pareek	E-1203, Mahima Panache, Ravindra Nagar A, Near Maharana Pratap Circle, Jagatpura, Jaipur – 302033, Rajasthan, India	+91-9001953199	support@manojpareek.in	10 am – 6 pm, Mon–Sat

Manoj Pareek is the only resource and acts in each of these capacities, including as Grievance Officer.

Grievance redressal mechanism and how to access it

An investor may first approach Manoj Pareek directly with any grievance; every effort will be made to resolve it immediately, and in any case within 21 days of receipt.

If unresolved, a complaint can be filed on SCORES 2.0, SEBI's centralised online grievance redressal system, at scores.sebi.gov.in. Complaints filed on SCORES go through a two-level review — first by the Research Analyst Administration and Supervisory Body (RAASB), then by SEBI. A complaint may also be sent directly to RAASB's designated email address.

If the outcome is still unsatisfactory, an investor may escalate the matter to the Online Dispute Resolution (ODR) Portal at smartodr.in, which offers online conciliation and arbitration for disputes in the Indian securities market.

Physical complaints may also be addressed to:
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051.

For queries, feedback, or assistance, SEBI's toll-free helpline is 1800 22 7575 / 1800 266 7575.

Complaint data

Updated monthly as required under SEBI's disclosure norms for Research Analysts.

Complaint data for the month
Sr. No.	Received From	Pending at End of Last Month	Received	Resolved*	Total Pending#	Pending > 3 Months	Avg. Resolution Time^ (days)
1	Directly from Investors	0	0	0	0	0	0
2	SEBI (SCORES)	0	0	0	0	0	0
3	Other Sources (if any)	0	0	0	0	0	0
Grand Total		0	0	0	0	0	0

Number of complaints received during the month against the RA due to impersonation by another entity: 0.
* Inclusive of complaints from previous months resolved in the current month. # Inclusive of complaints pending as on the last day of the month. ^ Average resolution time is the total time taken to resolve each complaint in the current month, divided by the number of complaints resolved that month.

Trend of monthly disposal of complaints

Trend of monthly disposal of complaints
Sr. No.	Month	Carried Forward from Previous Month	Received	Resolved*	Pending#
Grand Total		0	0	0	0

This table will be extended with one row per month as the practice operates going forward.

Trend of annual disposal of complaints